Yesterday night, around 9pm, I got paged because a server was down.

TIER 1 TECHNICIAN: The monitoring system opened a ticket because the server “ancient-pos-4″ went down earlier today.

ME: What are you paging me?

TIER 1 TECHNICIAN: ‘Cause the server went down.

ME: It’s up now.

TIER 1 TECHNICIAN: Yes, but when we try to log in, it asks for a password. We don’t know the password.

ME: Yes, but the fact that the server is asking you for a password means that it’s up.

TIER 1 TECHNICIAN: Yes, but if we can’t log in, we can’t run the “uptime” command to find out how long it’s been up. If it’s been up more than two hours, we can close the ticket. If it’s been up less than two hours, we have to page you.

ME: When did all this actually occur?

TIER 1 TECHNICIAN: In the morning, around 10:00am.

ME: Why am I only now getting paged?

TIER 1 TECHNICIAN: We forgot.

ME: So you knew the server was up around 10:00am?

TIER 1 TECHNICIAN: Yes. But we couldn’t log in to ..

ME (interrupting): And it’s 9:00pm now.

TIER 1 TECHNICIAN: Yes.

ME: And you haven’t gotten any other tickets about the server going down in between then and now?

TIER 1 TECHNICIAN: No.

ME: But you’re not sure whether the server has been up for more than two hours?

TIER 1 TECHNICIAN: No, because, like I said, we can’t log into the server to run the “uptime” command.

ME: Buddy, I can buy you a ticket for the Logic Train, but I can’t make you ride.

This entry was posted on Tuesday, November 21st, 2006 at 9:45 am and is filed under Blather, Humor, Corporate, Life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.